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Retreatment Policy

We Stand By Our Work:

At our offices in Orem, Lindon, and Vineyard, we use the best materials, equipment, and dental lab technicians, and we provide exemplary dental care. However, we also recognize that in rare cases, unforeseen problems can arise that may lead to poor results or outcomes in treatment. Therefore, we are happy to offer our patients a retreatment policy.

Crowns and Bridges:

If you experience any problems with your crowns or bridges due to breakage or misfit, we will replace them at no additional cost up to three years after the initial treatment, unless specified at your appointment. This excludes problems resulting from decay.

White Fillings:

For up to two years after the date of the initial filling, unless specified at your appointment, we will replace fillings that have sustained damage due to breakage or misfit, and excluding decay, at no additional cost. If there is extensive damage, a crown may be recommended.

Root Canals:

Root canal therapy has a very high success rate. However, statistics show that almost 4 % of root canals fail. Due to the fact that the failure of a root canal is often caused by circumstances outside of our control, such as tooth anatomy, root fractures, low patient immune system, and breakage of endodontic files in the root, we do not offer a retreatment policy. If you suffer from a failed root canal, we will refer you to a specialist.


To take advantage of our retreatment policy plan, you must meet the following conditions:

  1. You need to attend regular hygiene appointments, dentist exams, and x-rays every six months or as directed by Dr. Payne, Dr. Young, or your hygienist.
  2. You must follow the treatment plan set out by Dr. Payne or Dr. Young and reasonable progress towards the completion of your treatment plan must be evident.

Poor oral hygiene, poor diet, grinding habits, susceptibility to decay, and other factors can reduce the life-span of any dental work, but with proper care and regular preventative maintenance, restorations should last for many years.

Being consistent and meticulous in brushing and flossing can prevent many dental problems. It’s also important to schedule regular professional cleanings, exams, and x-rays. This way, problems can be spotted early and treated more easily.

It's time to clean those pearly whites!