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Retreatment Policy

We Stand By Our Work:

People often ask “How long should this dental work last?”  In our office we strive for perfection and 100% satisfaction with every patient. Although we are confident in our clinical skills, and use only the best materials, equipment, and dental lab technicians, we also recognize that in rare cases, less than ideal circumstances can result in poor outcomes and unforeseen problems can arise.  For this reason, we are happy to offer our patients this retreatment policy, something very few offices offer.

Crowns and Bridges:

For a period of three years after placement of crowns or bridges, unless specified at your appointment, we will replace any restoration experiencing problems due to breakage or misfit at no cost to our patients.  Decay is not covered by this policy.

White Fillings:

For a period of two years after the date of service, unless specified at your appointment, we will replace any restoration due to breakage or misfit at no cost.  Decay is not covered by this policy.  In some cases when a very large restoration breaks, there may not be enough tooth structure to support it.  If this happens a crown may be recommended.

Root Canals:

Unlike many dental treatments, a root canal is not a cure; it is a therapy.  Although it is a therapy with a high success rate, statistics still show that almost 4% of root canals fail. Because the success or failure of a root canal can result from causes that are not under our control (such as tooth anatomy, root fracture, breakage of endodontic files in the root, or a low patient immune system), we do not offer a retreatment policy for root canals.  In the event that a root canal fails, we will send you to a specialist (endodontist) who specializes in treating failed root canals.


In order to take advantage of our retreatment policy, the following conditions must be met:

1. Regular hygiene appointments, dentist exams, and x-rays need to be completed every six moths, or as recommended by Dr. Payne, Dr. Young, or your hygienist.

2. Treatment plans made by Dr. Payne or Dr. Young must be followed (or reasonable progress toward treatment plan completion should be evident).

Although many factors can affect the longevity of a restoration, we have confidence that with proper care and regular preventative maintenance, restorations placed in our office can serve well for many years.  In spite of this, poor oral hygiene, poor diet, grinding habits, above-average susceptibility to decay, and several other factors can dramatically reduce the life-span of dental work.

Prevention is a critical factor in prolonging the life of dental work.  You can prevent many dental problems by being consistent and meticulous in brushing, flossing, and any other home treatments recommended by Dr. Payne, Dr. Young, or your hygienist.  Additionally, regular professional cleanings, x-rays, and exams allow problems to be spotted early when they may be more easily resolved.  The old adage is true:  an ounce of prevention is worth a pound of cure.